Specialty Life Insurance

Life Insurance Policy FAQ for Policyholders

If you are an existing client with Specialty Life Insurance, you may have questions about your policy.

From payment concerns to policy updates and questions about everything in between, we've got answers.

I missed a payment. Am I still covered?

No need to worry! If you miss a payment, your policy has a 30-day grace period, keeping your coverage intact. During this time, you can catch up on the missed payment. To update your banking information, reach out to us via email at policyconservation@slinsurance.ca or call 1-855-934-7873.

What if my policy lapses?

We recommend avoiding policy lapses since they can impact your coverage and future insurability.
But if it happens, don't fret! We offer options to help reinstate your coverage. Email us at policyconservation@slinsurance.ca or call 1-855-934-7873 to get your coverage back on track.

How do I update my address?

Our customer support team can update your contact details, including your address. They can be reached at clientsupport@slinsurance.ca or by calling 1-833-961-4443.

Can I add or change a beneficiary?

Absolutely! Life is full of changes, and we understand that. To make changes or additions to your beneficiary information, get in touch with our team at clientsupport@slinsurance.ca or call 1-833-961-4443.

What kind of changes can I make to my policy?

We offer flexibility to meet your evolving needs. You can adjust the death benefit, expand coverage, or change premium payment frequency. Our Advisors will help you explore suitable options.

What is the free look period?

We want you to be completely satisfied, so we provide a 10-day free look period. During the free look period, you can review your policy, and if it's not the right fit, cancel it for a full refund.

What is the difference between term and permanent life insurance?

Term insurance covers a specific period, while permanent insurance offers lifelong protection. Our Advisors can guide you to find the best fit for your needs.

How do I pay my premiums?

You can conveniently pay premiums with a credit card or via automatic withdrawal from your bank account.

If you have any other questions regarding your policy, please contact Specialty Life Insurance at our customer service number at 1-833-961-4443.